Cost Includes :
- Accommodation on twin Sharing Basis.
- Meal Plan (Please refer Cost sheet)
- Exclusive Non a/c vehicle for transfers & sightseeing. Please brief to guest that vehicle will not be at disposal it will be available to guest as per itinerary only (point to point basis)
- All permit fees & hotel taxes (as per itinerary).
- Rates are valid for INDIAN NATIONALS only
Cost Excludes :
- Air Fare / Train fare.
- Personal expenses such as laundry, telephone calls, tips & gratuity, mineral water, soft & hard drinks, rafting, rock climbing, paragliding, joy ride (Toy Train), porterage.
- Additional sightseeing or extra usage of vehicle, other than mentioned in the itinerary.
- Entrance Fees & Guide charges.
- Any cost arising due to natural calamities like, landslides, road blockage, political disturbances (strikes), etc (to be borne by the client, which is directly payable on the spot).
- Any increase in taxes or fuel price, leading to increase in cost on surface transportation & land arrangements, which may come into effect prior to departure.
- Service Tax
- Travel Insurance.
- Anything which is not include in the inclusion.
Child Policy :
Children below 5 years will be complimentary. Above 5 years will charge as per the requirement.
Cancellation Policy :
- Minimum Cancellation is Rs. 1000 per Head.
- 25% Between 30-20 Days Before Tour Departure
- 50% Between 20-10 Days Before Tour Departure
- 75% Between 10-05 Days Before Tour Departure
- 100% on the Same Day & No show
- Cancellation charges as % of Total Tour Cost
Refunds
Refunds (if any) for amendments and/or cancellations will be paid by Ghumne Chal or through Travel Agent / Preferred Sales Agent through whom you have forwarded your payment to us. It would take at least 30 days to process refunds.
Communication
Communications transmitted to your mailing address / email address on record shall be deemed to have been communicated to you even if returned undeliverable for any reason. All communication from you to the Company has to be in writing, not orally. Where you book directly with us, we will address communications to you at your mailing address and / or e-mail address given in the Booking Form. Where you have booked through a Travel Agent, we will address communications to your Travel Agent, who made the booking on your behalf and the agent would be responsible for transmitting such communication to you. All money paid to the Travel Agent shall not constitute payment to us unless deposited by your Travel Agent with the Company.
Important: We need following to process your booking
- Guest Name & Contact Number
- Naming List with gender & age
- Arrival / Departure details
About Vehicle
- We provide exclusive vehicles in our packages.
- Non A/C Santro Wagnor / Alto for 1-3 Pax including child.
- Non A/C Sumo / Max / Hard top Jeeps for 4-8 pax.
- Innova / Scorpio / Xylo / Tavera for 6 pax including child.
- Gangtok city tour is done only by Maruti van / Indica / Wagon R (4 people in a car).
- If guest are booked for luxury vehicle, Innova / Scorpio / Xylo / Tavera will be provided as per availability.
- Only 06 heads are allowed in 1 Innova / Scorpio / Xylo including child. In case the number of heads traveling increases, than the guest will have to take another vehicle.
- In one Sumo / Max only 08 heads are allowed including child. If the number of heads traveling is more than 08, then guest will have to take another vehicle.
- Incase the guest is opting for Innova / Scorpio inform the guest to travel light with minimum baggage of one piece per person. In case of excess baggage the guest will have to opt for an extra vehicle for carrying the excess baggage. The cost for this will be borne by guest directly.
About Hotel
- Check-in 13:00 hrs. / Check-out time is 11:00 hrs.
- The tourism infrastructure in Sikkim & Darjeeling is not very developed and one should not expect or compare it with the standards of plains & other developed destinations there is always scarcity of water and power in the region and so you would come across situation like water (hot) being supplied on time basis – morning & evening.
- Room Heater available with an extra cost bourne by the guest directly (Except at Super Luxury, Luxury, Heritage Premium & Classic categories)
- Category of Rooms in the packages normally remains to deluxe Room .
- Hotels are very strict with the child policy. Please carry the age proof so that it can be produced if asked by hotel.
- A valid photo ID proof for all guests staying at the hotel is mandatory.
- For Extra adult in the room we will provide an extra bed (wherever possible), but most of the hotels only provide extra mattress or roll out bed. Most of the hotels have no provision of an extra bed.
- Operator reserves the right to re-arrange itinerary to suit hotel availability without changing the total number of days in each destination and without compromising any services.
- In the area (almost all) the hotels do not have a lift facility and in all the hotels the guest will have to climb stairs. In case if any guest is having problem of blood pressure, knee or other ailment for which they cannot climb the higher floors they will have to intimate us during the time of booking so that we can arrange rooms at the lowest floor of the hotel enabling the guest to climb the minimum number of stairs possible.
About Transport
- If arrival of guest is by train at NJP Railway Station, please be informed that our executive will be there to receive the guest at the New Exit Gate (Near Escalator) or arrive at Bagdogra Airport our executive will be there with the PLA – CARD at Exit Gate on the Airport.
- The guest should always keep cool with the drivers as they are not tourism educated and come from different remote villages.
- As there is shortage of space for car parking in the entire Sikkim & Darjeeling region – guest will have to wait at the Lobby in time for the vehicle to start their sightseeing / transfers.
- We would appreciate, if the guest does not lend their ears to the drivers as most of the time they misguide the passengers. In such instances we would request them to contact our executive.
- As most of the services are on point to point basis, it is obvious that the drivers would also keep changing. Keeping this in mind please ensure that you do not leave your belongings in the vehicle as there is very little possibility of getting them back. Always check your baggage before leave the vehicle.
- In this sector the same vehicles will not be providing for the entire tour, it will be changed sector-wise. So we request you to inform the same to your guest to avoid any circumstance.
- If any tourist spot do not complete which falls on closing day & if they wants to do the same on next day then they have to pay the extra cost for the vehicle.
- If guests want any changes in their sightseeing schedule they should be informed to our executive previous day before 16:00 hrs, after that no changes are allowed. If the guest inform after 16:00 hrs it will be consider as a cancellation with no refund or guest will pay extra cost for reschedule the sightseeing.
- Please inform your guest to maintain the timing for the sightseeing / transfers which will advisable by our executive. Mainly in Gangtok vehicle will not allowed to park at the hotel instead of parking stand. Once our vehicle will leave the hotel area without picking up the guests & come back at parking stand then guest must have to arrange their own to reach at the parking stand.
- In Gangtok outside vehicle are not allowed to enter in the city. Only local taxi can roam around within Gangtok city. All outside vehicle will pick up & drop them from Deorali taxi stand. We provide local taxi for pick up & drop from hotel to taxi stand. For this reason guest have to wait sometime in the taxi stand.
- In case the guest is opting for Innova / Scorpio inform the guest to travel with minimum baggage (one baggage per person). In case of excess baggage the guest will have to opt for an extra vehicle for carrying the excess baggage. The cost for this extra vehicle will be born by guest directly.
- Operator reserves the right to re-arrange itinerary to suit hotel availability without changing the total number of days in each destination and without compromising any services.
- Only 06 heads are allowed in 1 Innova / Scorpio / Xylo including child and 04 heads are allowed in 1 Sumo / Maxincluding child. In case the number of travelers are increases, than the guest will have to opt for the additional vehicle with an extra cost which is directly payable by the guest on spot.
- It is to be noted that incase, you are arriving by train in the late evening / night & are departing early morning, it is mandatory for you to spend a night in SILIGURI. In such situation of late arrival & early departure, if you have not opted for a stop over package at Siliguri, then you will have to wait at the Waiting / Retiring Room of the station. Our Executive will be meeting you at 0600 hrs in the morning for the meet & greet and arrival transfer. This has been planned keeping your security factors in mind.
- In case of any Flight / Train Cancellation has effected the operation of the Tours then the Company will not be responsible for the same and the cancellation policy will be applicable.
Must Know..
- Every tourist should send a Xerox copy of their voter’s identity card or passport and three passport size photographs at least ten days before the tour starts. Tourists should carry their id cards at all times during the tour.
- Booking to be confirmed before 15 days with payment.
- Cancellation charge of 50% if cancelled before 7 days, 75% if cancelled before 3 days and 100% if cancelled on the date of commencement of tour.
- Company does not have any liability if the tour is cancelled or itinerary changed during the tour due to any unpredictable event.
- Company does not cover insurance in case of any accidents or loss of belongings, etc.
- Tobacco & Tobacco products are banned in Bhutan.
- Do not bring any plant or agricultural product out of Bhutan. It is illegal.
- Credit cards are accepted in selected establishments in Bhutan.
NOTE :
- * Permit require for Tsomgo Lake, North Sikkim (Lachung & Lachen) & Bhutan. It is mandatory that guest should carry 06 copies of pass – port size photograph, original photo ID proof with photo copy(identity card – Voter ID card/Pass-port/Driving License etc) for processing the permit.
- * The area is backward but rich in Nature and the facilities available cannot be matched to those available in the Plains and other developed destinations. We strongly regret this constraint of the area.
- * Sikkim & Darjeeling is a hilly area & change is weather is a regular feature. It is advisable that light layer clothing should be carried always. In winters it is advisable to carry heavy woolens.
- * Landslide is a common occurrence in hilly areas. EXPENSES INCURRED FOR DIVERSION, DUE TO THIS OR ANY OTHER REASONS WILL BE COLLECTED DIRECTLY AS PER ACTUAL EXPENDITURE INCURRED.
- * Sightseeing point remains closed on State Government & Bank National Holidays. The points which are closed
- * ON SUNDAY, STATE GOVERNMENT & BANK NATIONAL HOLIDAYS are Research Institute of Tibetology, Handicraft & Handloom Showroom and Flower Show in Gangtok & Tibetian Refugee Self Help Centre in Darjeeling.
- * ON THURSDAY, STATE GOVERNMENT & BANK NATIONAL HOLIDAYS are Padma Naidu Himalayan Zoological Park, Himalayan Mountaineering Institute in Darjeeling.
- * Weather in the hills is unpredictable. We have kept your sightseeing related with nature, like Tiger Hill in Darjeeling, flexible. This is done, so that the chance of good view of Sunrise becomes more probable. When we call for such change we will request you to take it sportingly & without any apprehension. Once Tiger Hills sightseeing is decided which will be done before 5 P.M. no changes will be allowed. Incase of any changes it will be treated as cancellation without any refund. Changes after 5 P.M. cannot be accommodated as the allotted drivers leave the Operations premises by 5 P.M. & are not contactable. By Default the vehicle will report at 4 A.M. in the morning, whether you go for the sightseeing or not for any reason or eventuality (which could be because you wanting to change after 5 P.M. or bad weather or heavy downpour) the bills will be raised against us. These rules are formulated by the local syndicate which is very strong. For further clarification please contact the emergency numbers given to you.
- *People with knees, heart & blood pressure problem & having children below 05 years should avoid going to Nathula, Gurudongmar & Yumesamdong (Zero Point) as it could be of high risk & medical facility are also very poor.
- * High Mountains sightseeing like Tshangu Lake, Yumthang Excursion, Gurudongmar Excursion has to start early in the morning so that you come back early. This is designed for your security as in the afternoon the weather gets cloudy & foggy throughout the year.
